HIRING AND CANCELLATION POLICIES

• To book this activity, choose your desired date and complete the form. You can submit your request up to 48 business hours before the tour starts, subject to availability.
• The activity described includes a guide in the selected language and is carried out with other participants. If you would like a private service, please specify this in your request to receive a quote.
• It is only accessible to people traveling WITHOUT mobility aids, such as wheelchairs, crutches, or others.
• The space on the transport is for passengers only, so traveling with luggage is not permitted.
• Food and beverages are NOT included.
• Pets are not allowed.
• This itinerary is a quote; services are not confirmed.
• This quote is valid until December 15, 2025.
• Quote subject to availability and subject to change without notice.
• Prices indicated in USD; the exchange rate will be provided on the day of payment.
• Bank fees may apply for international transfers.
• NET prices are non-commissionable.
• Tips for guide and operator are not included. A suggested average of $5-$7 USD per person, per day.
• Once payment has been received, it is understood that the traveler understands and accepts all payment and cancellation policies for the itinerary or services they are purchasing.
• Service vouchers will not be sent until the deposit or payment for the purchased tourist services has been received.
• The order of services may be altered due to force majeure or to better conduct the activities, without detriment to the content of the itinerary, except for reasons beyond Mega Travel's control. For these reasons, no refund or compensation will be issued. The agency and the traveler must be notified immediately.
• The maximum tolerance for starting or continuing the tour is 15 minutes, without prior notice. Passengers will not be waited for and will be considered a NO SHOW. Likewise, if you do not show up (NO SHOW) on the day of your confirmation, there will be no refund, either total or partial.
• Passengers should not leave valuable items on the transport being transported, as neither the provider nor Mega Travel will be responsible for the loss, damage, deterioration, theft, or loss of passenger items.
• The minimum age to participate in the activity is 8-10 years old, traveling with an adult guardian, and 18 years old to travel independently.
• Travel insurance in case of illness, accidents, loss of luggage, coverage of goods and valuables, cancellation, etc. NOT INCLUDED: Please request a separate quote.
• Any modifications requested after reservation confirmation may incur additional costs and are subject to availability and cancellation policies.
• Refunds will always be processed through the agency that made the reservation and payment.
• No cash will be given to the passenger at the destination.
• No refunds will be issued for services voluntarily unused by the passenger.
• No refunds will be made for excursions other than the initial guaranteed program.
• Once the trip has begun, unused services included in the plan will not be refundable.